Frequently Asked Questions

✏️ Edit or cancel your order within 2 hours

📅 30-day returns*

📦 Refund or replacement* if flawed, incorrect, or damaged upon arrival

• Please feel free to get free replacements from me at cons!

• Or I can share the art file with you for free so you can print it yourself!

• There may be slight differences between screen display settings and physical merchandise.

• If your order is notably different than expected, please reach out for help!

*Please enjoy the files for personal, non-commercial, and non-distributive use! 🥰

All measurements include metric and imperial units.

🎨 ART RESOURCES

• My fave brushes

• Lazy Nezumi

• My fave coloring techniques

• My fave drawing books

• Every labor of love they pour their heart into makes the world an ever lovelier and precious place! ✨

• And I can't wait for them to meet and love the divine and gracious attendees who bless artist alley with their presence! 💞

🎨 ARTIST ALLEY RESOURCES

• "Guide to Artist Alley"

• [Section under construction!]

• [Section under construction!]

• I draw all of my art digitally in Procreate [LINK: Procreate specs, shortcuts, curve, tips] and Photoshop CS6.

• No AI used - it's all just very slow human doodling! 🐌

✏️ HOW TO EDIT ORDER

1. Log in (or use the link in your order confirmation email).

2. Go to your Order Status page.

3. Use Edit Order to change amounts or selections.

4. Use Add Items to find & add more items to your order.

5. Use Update Address to edit your shipping address.

6. Any removed items are canceled & refunded.

7. Added item(s) will incur an outstanding balance, which can be paid from your Order Status page.

❌ HOW TO CANCEL ORDER

1. Log in (or use the link in your order confirmation email).

2. Go to your Order Status page.

3. Select Cancel Order.

4. Follow the prompts.

5. Once cancelled, your order will be automatically refunded.

🌎 UPDATE SHIPPING ADDRESS

You can update your shipping address within 2 hours of ordering:

• If you used a Shop Pay or store account: update from your Order Status page

• Alternatively: use the "update address" links from your confirmation email

If you need any help:

• Please email me with your order number & updated address, and I'll be happy to assist!

📐 Measure your chosen art size & display space

📊 View our size charts

📖 Check item descriptions & our FAQ

💌 Contact us for help!

Actual colors may vary slightly between different digital displays and physical products.

I'm deeply sorry for such a disappointing experience, and would greatly appreciate the chance to make things right! 🙏

📷 1. Photos of the damage or issues

📷 2. And photos of the packaging if damaged

#️⃣ 3. Order number

💌 4. If you'd prefer a free replacement or refund

Please email me with your order number or tracking, and let me know if you'd like me to refund or replace your order at no cost! 🫶

1. INITIAL STEPS

• Verify shipping address: Double-check your order destination

• Check tracking ID: Especially if tracking multiple deliveries

• Search around: Check porch, side / back doors, garage, bushes, with neighbors / building management

• Ask housemates: Did family or friends receive the package?

• Wait 24 - 48 hours: "Delivered" packages may be 1 - 2 days behind in transit

2. CONTACT SHIPPER

• File a claim with USPS

• File a claim with FedEx

• File a claim with UPS

• File a claim with GLS-US

🌎 1. GPS data of where your package was last scanned

🔎 2. Photos or a description of where their employee left your package

3. MISSED DELIVERY

• Look for a "Missed Delivery" paper slip

• Check tracking for a "Missed Delivery" attempt

• Visit your local post office to look for your package

• Submit a "Package Search" request to the mail carrier

4. STOLEN PACKAGES

If your package is still missing after 48 hours and / or you do suspect theft, please contact us within 30 days of delivery with this info:

• Order number

• Carrier claim number (see step #2)

• Or a local police report number* for orders over $100

• An alternative & safe shipping address

*Many police departments offer a non-emergency online theft report (takes a few minutes & assigns a case number upon submission)

Because carrier delivery confirmation completes our fulfillment process, we unfortunately do not issue cash refunds for stolen packages...

But once we verify the claim / report, we will gladly help issue a free order replacement to the alternative address!

5. SAFETY MEASURES

📦 Use a shipping address that's safe for deliveries, even when you aren't home.

✈️ Use a different address if you'll be out of town within 1 - 2 weeks after ordering.

💙 Ask a trusted person to pick up or hold your packages.

📌 Please kindly note:

• *Shipping speeds are estimates, and may be affected by bad weather, the holiday season, or uncontrollable events.

• For now, all orders are shipped via standard economy.

• ⚠️ Please review shipping restrictions below.

• Thank you very much for your patience and understanding! 🙏

📮 SHIPPING RESTRICTIONS

❌ PO boxes

I apologize for any inconvenience these product restrictions cause:

❌ Canvas art: cannot be shipped to APO / DPO / FPO military addresses, or non-contiguous USA states or territories (AK, HI, PR, & US territories)

Reasons for restrictions:

• PO boxes & military addresses have strict size limits, & I don't want your packages to be undeliverable.

• Only USPS can deliver to PO boxes, but our items ship via many different companies.

• Big items like canvas art have high shipping rates for non-contiguous USA areas.

If your address is within these destinations, I hope to make things easier for you:

Please allow me to offer my art files for free (proof of address is not required, so anyone can request this)! 💖

This means items within the same order may ship at different times:

Please feel free to consult this product chart to see average production speeds for each item type!

Please let me know if you'd prefer otherwise for your order! 🤗 While I regrettably can't guarantee that items ship in 1 package, I can try to time shipments so they might arrive around the same time*!

You may want to try this if:

• You have travel plans

• The order is a gift

*I greatly appreciate your understanding that delivery dates are estimates, and not guaranteed.

I truly apologize for any inconvenience this causes! 🙏

In my shop:

• Products ship from different suppliers & their established couriers

Shipping companies often collaborate on deliveries:

• Example: FedEx may transfer a package to USPS for final drop-off

• Delivery routes can consist of a network of independent carriers

Couriers might not always follow "special request" delivery instructions:

• Please use addresses that are accessible and safe for deliveries

Thank you very much for thoughtfully considering these tips when ordering! 🙏

• These vendors fulfill & ship independently of each other from different locations

• This may result in multiple tracking numbers, packages, & different delivery times per order... 🙏

Many items on this site ship separately:

• Product pages display estimated delivery dates.

• Please rest assured - there is never any extra charge for separate shipping! 🫂

📦 TRACK SEPARATE SHIPMENTS

• Tracking numbers will be added to your Order Status page as soon as they're available!

• I'll endeavor to send notification emails each time new tracking is added!

To ensure a comfy delivery experience:

⌛ Please check the different ship times for items

📦 Use a shipping address that's safe for deliveries, even when you aren't home.

✈️ Use an alternative address if you'll be out of town within 1 - 2 weeks after ordering.

1. I'll contact your order email address:

2. I'll request a new usable shipping address

3. And check if you'd like me to re-ship* your order at the cost of shipping

🙏 Please kindly respond within 30 days:

*I'll invoice you for affordable shipping via a reliable discount shipper like PirateShip - unless you have alternative requests!

If we are unable to hear back within 30 days, I'll refund the order minus a restocking fee of 15% to cover production and postage costs.

📅 If you run into any of these issues below, please reach out with your order number & photos within 30 days of delivery!

We'll gladly offer free replacements or refunds for problems.

Please feel free to review our refund policy for details.

DAMAGE / MISSING ITEMS

If your delivery is damaged, incorrect, or missing items (which aren't shipping separately instead):

I'm deeply sorry for such a disappointing experience, and would greatly appreciate the chance to make things right! 🙏

For either a free replacement or refund, please email these within 30 days of delivery:

📷 1. Photos of the damage & issues

📦 2. And photos of the packaging if damaged

#️⃣ 3. Order number

💌 4. If you'd prefer a free replacement or refund

Item Not as Described

Though actual colors may vary slightly between different digital displays and physical products:

Significant differences, misprints, or flaws are an unacceptable part of your order experience.

We'll definitely get a free replacement or refund underway for you!

Please kindly reach out within 30 days of delivery with this info:

📷 1. Photos of the issues

#️⃣ 2. Order number

💌 3. If you'd prefer a free replacement or refund

Change of Mind

Yes - but please kindly note that since we print-to-order for all purchases:

⚠️ We're unfortunately unable to offer free returns due to a change of mind or incorrect size choice.

We deeply appreciate your understanding that shipping for "change of mind" returns would be the customer's responsibility.

If you'd still like to return the item(s), please take these steps:

1. Please reach out within 30 days of delivery

2. We'll provide a returns address

3. Feel free to buy the cheapest return shipping of your choice (we like PirateShip!)

4. We'll check your return upon delivery

5. If everything's OK, we'll make sure your order amount is fully refunded!

Rest assured that all payments are processed securely, privately, and safely via Shopify.

• Shopify Shop Pay

• PayPal

• Visa

• Mastercard

• American Express

• Discover

• Apple Pay

• Google Pay

No worries! 😊

✍️ CONTACT FORM

💌 EMAIL

You are always welcome to email me at melly@muddymelly.com with questions, suggestions, and feedback!

✨ COUPON / PROMO CODES

• TYSM - Save 10% off any order (no expiration date)

✨ BUY NOW, PAY LATER

Please reach out with your order number or shipping address, and I'll help refund the discount back to you.