Refund Policy

If you ever experience any issues at all with your purchase or delivery, please don't hesitate to reach out for help!

Ensuring a comfortable ordering experience and that you are beyond satisfied with your new art is the very least I could do, especially in return for your wonderfully gracious support! 🙏

You are always welcome to visit the FAQ - or contact me at melly@muddymelly.com with questions or order issues!

Edit or Cancel Orders

You can easily edit or cancel your order (and shipping address) within 2 hours of purchase!

✏️ How to edit order

You can edit your order within 2 hours of purchase:

1. 1. Log in (or use the link in your order confirmation email).
  2. Go to your Order Status page.
  3. Use Edit Order to change amounts or variants.
  4. Use Add Items to find & add more items to your order.
  5. Use Update Address to edit your shipping address.
  6. Rest assured that any removed items are canceled & refunded.

❌ How to cancel order

You can cancel your order within 2 hours of purchase*:

1. 1. Log in (or use the link in your order confirmation email).
  2. Go to your Order Status page.
  3. Select Cancel Order.
  4. Follow the prompts.
  5. Once canceled, your order will be automatically refunded.

⏰ *If 2 hours have already passed after your order, please contact us right away so we can help!

NEED HELP?

If you need help with any of these steps - please email me and I'll gladly take a look!

We do endeavor to batch orders into production quickly so y'all may enjoy your new art sooner, so please reach out ASAP if there's anything you'd like to change about your order! 🤗

Damaged Deliveries

If your delivery is damaged, incorrect, or missing items (which aren't shipping separately instead):

I'm deeply sorry for such a disappointing experience, and would greatly appreciate the chance to make things right! 🙏

For either a free replacement or refund, please email these within 30 days of delivery:

1. 1. 📷 Photos of the issues
  2. 📦 Photos of the packaging (if damaged)
  3. #️⃣ Your order number'
  4. 💌 If you'd prefer a free replacement or refund

Item Not as Described

Though actual colors may vary slightly between different digital displays and physical products:

Significant differences, misprints, or flaws are an unacceptable part of your order experience.

We'll definitely get a free replacement or refund underway for you!

Please kindly reach out within 30 days of delivery with this info:

1. 1. 📷 Photos of the issues
  2. #️⃣ Your order number
  3. 💌If you'd prefer a free replacement or refund

Undeliverable Orders

If your order is returned to me as undeliverable (meaning shipping carriers were unable to deliver to the provided address), I'll contact your order email address:

- I'll request a new usable shipping address
- And check if you'd like me to re-ship your order at the cost of shipping*
- Please kindly respond within 30 days 🙏

*I'll invoice you for affordable shipping via a reliable discount shipper like PirateShip - unless you have alternative requests!

If we are unable to hear back within 30 days, I apologize that I'll have to refund the order minus a restocking fee of 15% to cover production and postage costs.

Change of Mind

Yes - but please kindly note that since we print-to-order for all purchases:

We're unfortunately unable to offer free returns due to a change of mind or incorrect size choice.

We deeply appreciate your understanding that shipping for "change of mind" returns would be the customer's responsibility.

If you'd still like to return the item(s), please take these steps:

1. 1. Please reach out within 30 days of delivery
  2. We'll provide a returns address
  3. Feel free to buy the cheapest return shipping of your choice (we like PirateShip!)
  4. We'll check your return upon delivery
  5. If everything's OK, we'll make sure your order amount is fully refunded!

RECOMMENDATIONS

To ensure you're 100% satisfied with your artwork, we warmly recommend these tips before ordering:

1. 1. 📐 Measure your chosen art size & display space
  2. 📊 View our size charts
  3. 📖 Check item descriptions & our FAQ
  4. 💌 Contact us for help!

Actual colors may vary slightly between different digital displays and physical products.

Late or Lost Package

If your last tracking update was 10 business days ago, that unfortunately may mean the order was lost:

Please email me with your order number (or tracking), and let me know if you'd like me to refund or replace your order for free! 🫶

Missing Delivery

If your package is missing after being scanned as delivered to the correct address:

Please kindly refer to this guide in our shipping policy!