Shipping Policy

Where We Ship To & From

Destination	Ships From	Price	Ship Speed*	Companies
USA: Contiguous	USA	Free ✨	2 - 5 business days	• Amazon Shipping • FedEx • GLS-US • UPS • USPS
USA: AK, HI, PR	USA	Free ✨	4 - 7 business days	▲
(More soon!)	---	---	---	---

📌 Please kindly note:

- - *Shipping speeds are estimates, and may be affected by bad weather, the holiday season, or uncontrollable events.
  - For now, all orders are shipped via standard economy.
  - ⚠️ Please review shipping restrictions below.

Thank you very much for your patience and understanding! 🙏

Shipping Restrictions

Unfortunately, I regrettably cannot ship to these locations:

❌ PO boxes

I apologize for any inconvenience these product restrictions cause:

❌ Canvas art:

Cannot be shipped to APO / DPO / FPO military addresses, or non-contiguous USA states or territories (AK, HI, PR, & US territories)

Reason for restrictions:

- - PO boxes & military addresses have strict size limits, & I don't want your packages to be undeliverable.
  - Only USPS can deliver to PO boxes, but our items ship via many different companies.
  - Big items like canvas art have high shipping rates for non-contiguous USA states

If your address is amongst these destinations, I hope to make things easier for you:

Please allow me to offer my art files for free (proof of address is not required, so anyone can request this)! 💖

Product Ship Times

Product	Sizes (Inches)	Ships Separately*	Production Time
Poster	12" x 18" 16" x 24" 24" x 36" 32" x 48"	No, unless size or volume requires it	1 - 3 business days
Canvas	12" x 18" 16" x 24" 20" x 30" 24" x 36"	Yes	2 - 4 business days
(More soon!)	---	---	---

So that you may enjoy your order as soon as possible, items will ship once they are ready, even if other items in the same order may still be processing.

This means items within the same order may ship at different times:

Please feel free to consult this product chart to see average production speeds for each item type!

Please let me know if you'd prefer otherwise for your order! 🤗 While I regrettably can't guarantee that items ship in 1 package, I can try to time shipments so they might arrive around the same time*!

You may want to try this if:

You have travel plans
The order is a gift

*I greatly appreciate your understanding that delivery dates are estimates, and not guaranteed.

Please let me know if you'd prefer otherwise for your order! 🤗

How to Edit Shipping Address

You can update your shipping address within 2 hours of ordering:

- - Shop Pay or store account: update from your orders page
  - Alternatively: use the "update address" links from your order email

If you need any help:

Please email me with your order number & updated address, and I'll be happy to assist!

Estimated Delivery Dates

Please check the estimated delivery dates* on product pages for recent order-to-delivery timeframes.

*While efforts are made to keep delivery estimates truthful and updated, we're very grateful for your understanding that these dates are best-guess estimates based on the latest shipments.

Gift Wrap / Rush Shipping

Unfortunately, we regrettably cannot offer these options at this time. 😔

Undeliverable Orders

If your order is returned to me as undeliverable (meaning shipping carriers were unable to deliver it to your address), I'll contact your order email address:

- - I'll request a new usable shipping address
  - And check if you'd like me to re-ship your order at the cost of shipping*
  - Please kindly respond within 30 days 🙏

*I'll invoice you for affordable shipping via a reliable discount shipper like PirateShip - unless you have alternative requests!

If we are unable to hear back within 30 days, we'll refund the order minus a restocking fee of 15% to cover production and postage costs.

Shipping Limits

Regrettably, I'm unable to guarantee these shipping requests with certainty:

- - ⚠️ Using / avoiding specific shipping companies
  - ⚠️ "Special request" delivery instructions

Many shop items ship from different suppliers & their established couriers.

Additionally, shipping companies often collaborate on deliveries:

- - Example: FedEx may transfer a package to USPS for final drop-off
  - Delivery routes can consist of a network of independent carriers

Couriers might not always follow "special request" delivery instructions:

- - Please use addresses that are accessible and safe for deliveries

Thank you very much for kindly bearing these in mind when ordering! 🙏

Items Ship Separately

To offer a wider variety of items and sizes than I can personally stock, I use multiple reliable, professional suppliers:

- - These vendors fulfill & ship independently of each other from different locations
  - This may result in multiple tracking numbers, packages, & different delivery times per order... 🙏

Many items on this site ship separately:

- - Product pages display estimated delivery dates.
  - Please rest assured - there is never any extra charge for separate shipping! 🫂

Tracking Separate Shipments

To efficiently track an order with multiple items shipping separately:

- - Tracking numbers will be added to your order status page as soon as they're available!
  - I'll endeavor to send notification emails each time new tracking is added!

Late or Lost Package

If your last tracking update was 10 business days ago, that is definitely concerning and may mean the order was lost...

Please email me with your order number or tracking, and let me know if you'd like me to refund or replace your order at no cost! 🫶

Package Missing After Delivery

If your package is missing after being scanned as delivered to the correct address, please kindly refer to these steps:

1. INITIAL STEPS

Usually, missing packages show up within 1 - 2 days:

Premature "delivery" scans are common, and can be due to human error, mis-sorted packages, or quota pressures. Thankfully, the package often arrives within 24 to 48 hours!

In the meantime, here are things we can try:

- - Verify shipping address: Double-check your order destination
  - Check tracking ID: Especially if tracking multiple deliveries
  - Search around: Check porch, side / back doors, garage, bushes, with neighbors / building management
  - Ask housemates: Did family or friends receive the package?
  - Wait 24 - 48 hours: "Delivered" packages may be 1 - 2 days behind in transit

If you don't get your delivery within 1 - 2 days (or if you worry the situation is suspicious) - we should try this next step!

2. CONTACT SHIPPER

Please file a "lost package" claim with the relevant shipping company ASAP:

Additionally, please contact the shipping company to request this info:

🌎 1. GPS data of where your package was last scanned

🔎 2. Photos or a description of where their employee left your package

If your package was misdelivered to the wrong place, this info can help.

If you need help with any of these steps, please contact me with your order number, tracking, or shipping address!

3. MISSED DELIVERY

If a postal worker can't access your shipping address, they may take your package back to your local post office (or USPS / FedEx / UPS).

If you think you've missed your delivery:

- - Look for a "Missed Delivery" paper slip
  - Check tracking for a "Missed Delivery" attempt
  - Visit your local post office to look for your package
  - Submit a "Package Search" request to the mail carrier

Please contact the appropriate postal service to schedule a redelivery or pick-up in person ASAP (to avoid your package being returned to sender*). 🙏

*If your order is returned to me as undeliverable, I can reship it to you at the cost of shipping!

4. STOLEN PACKAGES

If your package is still missing after 48 hours and / or you do suspect theft, please contact us within 30 days of delivery with this info:

- - Order number
  - Carrier claim number (see step #2)
  - Or a local police report number for orders over $100
    - Many police departments offer a non-emergency online theft report (takes a few minutes & assigns a case number upon submission)
  - An alternative, secure shipping address

Because carrier delivery confirmation completes our fulfillment process, we unfortunately do not issue cash refunds for stolen packages...

But once we verify the claim / report, we'll gladly help issue a free order replacement to an alternative, secure address!

5. SAFETY MEASURES

To ensure the safety of your deliveries, please kindly take these precautions:

📦 Use a shipping address that's safe for deliveries, even when you aren't home.

✈️ Use a different address if you'll be out of town within 1 - 2 weeks after ordering.

💙 Ask a trusted person to pick up or hold your packages.